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The End of the Culture 2.0 Crusade?
2 months ago | Michael Idinopulos: Transparent Office
There have been a lot of great summaries of what was discussed at last week's Enterprise 2.0 show in Boston. But for me, the most interesting topic was one that was not discussed: Culture. That's a big change. Right up...
Enterprise Microblogging for Fun and Profit
4 months ago | Michael Idinopulos: Transparent Office
"It's cool, but is it work?" That was the question of the day last week when I visited one of Socialtext's newer customers: Oxford University Press. We're deploying to all 4,500 employees, and they're a wonderful client: intelligent, committed, and...
How to Find Enterprise 2.0 Champions
7 months ago | Michael Idinopulos: Transparent Office
Enterprise 2.0 champions aren't where you think they are. Many managers these days are trying to identify members of their organization who will embrace social media tools and practices within their organization. That's a healthy d evelopment for Enterprise 2.0....
Transparency, not Anarchy
11 months ago | Michael Idinopulos: Transparent Office
In a recent post, ZDNet blogger Dennis Howlett asserts that Enterprise 2.0 is a "crock." It's a smart and thought-provoking post, which has elicited equally smart and thought-provoking replies from Andrew McAfee, Thomas Vander Wal, Larry Hawes, Gil Yehuda, and...
Launch E2.0 Broad, Then Go Deep
about 1 year ago | Michael Idinopulos: Transparent Office
In my previous post, I argued that companies should Skip the Pilot for Enterprise 2.0 applications. The argument, which came out of my own experience with hundreds of implementations, is that small-scale pilots are not representative of the way companies...
Enterprise 2.0: Skip the Pilot
about 1 year ago | Michael Idinopulos: Transparent Office
Get out your pitchforks, I'm about to commit Enterprise 2.0 heresy. There's an orthodoxy in Enterprise 2.0 circles about how you're supposed to run an implementation. The orthodoxy goes something like this: Start with small-scale pilots, define your business objectives,...
The Five Forces of Enterprise 2.0 Adoption
about 1 year ago | Michael Idinopulos: Transparent Office
What makes individuals and organizations embrace Enterprise 2.0? There's a friendly but sharp ideological debate playing itself out on Twitter, the blogosphere, and in conference breakout sessions. I think it's confused. On one side, there's a group--I'll call them the...
What Grandaddy Taught me about Information Flow
about 1 year ago | Michael Idinopulos: Transparent Office
My grandfather never used computers, and he died when "wiki" was still just a word in Hawaiian. But in a single comment he taught me all about Enterprise 2.0. Grandaddy (known to the rest of the world as Phil Plesofsky)...
Twitter is the new CNN
about 1 year ago | Michael Idinopulos: Transparent Office
CNN thought its biggest threat was FOX News. It was wrong. The competition is Twitter, and the competition is winning. In 1980, CNN went live as America's first all-news TV network. It raised a fundamental question: Is there enough news...
CIOs: It's Strategy Time
about 1 year ago | Michael Idinopulos: Transparent Office
Most CIOs I talk to want to spend more time on strategy--not platform strategy or application strategy, but business strategy. The fun part of their job isn't about keeping the lights on or the servers cooled. It's about using technology...
The Winner is...
about 1 year ago | Michael Idinopulos: Transparent Office
A lot of companies ask me whether contests are a good way to spur social software adoption. In my experience, contests can be very effective in generating buzz, awareness, participation, and enthusiasm. They can also be demotivating and marginalizing. It...
The Social Software Value Matrix
about 1 year ago | Michael Idinopulos: Transparent Office
Mom always told me, "It's what's inside that counts." Companies are finally paying attention to how social media affects their business outside the company walls. They recognize the extent to which Twitter, Facebook, Wikipedia, and other mass-collaboration forums present both...
The Social Software Value Matrix
about 1 year ago | Michael Idinopulos: Transparent Office
Mom always told me, "It's what's inside that counts." Companies are finally paying attention to how social media affects their business outside the company walls. They recognize the extent to which Twitter, Facebook, Wikipedia, and other mass-collaboration forums present both...
Social Software Adoption: Why Law Firms Get It Wrong (and How to Get It Right)
about 1 year ago | Michael Idinopulos: Transparent Office
I had a great conversation recently with Headshift's Penny Edwards and Jon Mell. We were talking about social software adoption patterns in law firms--a topic over which a lot of digital ink has been spilled lately. Our conversation helped me...
Social Software in Government: Headed for Mainstream
about 1 year ago | Michael Idinopulos: Transparent Office
Since Alan Lepofsky and I spoke last month at Social Media for Government, I've been having a lot of conversations with beltway folks. There's a ton of interest in social media in government. It all started back in 2006 when...
Brokerage and Closure
about 1 year ago | Michael Idinopulos: Transparent Office
Some time ago, I blogged about the difference between in-the-flow and above-the-flow uses of wikis and social software more broadly. At the time, I argued that "above-the-flow" use cases fail to generate adoption for the same reason that knowledge management...
Six Steps to Company-Wide Adoption
about 1 year ago | Michael Idinopulos: Transparent Office
Social software is changing in ways that profoundly impact the way companies should approach adoption. A year ago, the focus was on individual technologies (wikis, blogs, RSS, etc.). We are rapidly evolving to more comprehensive solutions that integrate multiple technologies...
Groups and Networks
about 1 year ago | Michael Idinopulos: Transparent Office
Stowe Boyd recently posted the following statement: I disagree with the notion that Enterprise 2.0 is about groups not the individual. On the contrary: Web 2.0 is based on the person and personal relationships in networks, not group membership. It...
Structure and Corporate Communities
about 1 year ago | Michael Idinopulos: Transparent Office
Dawn Foster of Fast Wonder Consulting recently posted a really useful, practical discussion of different types of structures for corporate communities. She puts corporate communities into three categories: emergent, highly structured, and adaptive. Emergent Approach: Community has little or no...
In-the-Flow with Acumen Fund
about 1 year ago | Michael Idinopulos: Transparent Office
I blog a lot about the importance of in-the-flow collaboration: the idea that organizations adopt collaborative tools only when those tools are integrated into the flow of daily work. That idea resonates with a lot of readers, but so far...
A Funny Thing Happened on the Way to the Intranet
about 1 year ago | Michael Idinopulos: Transparent Office
This week a couple of customers I've been working with are unveiling their new corporate intranets...on Socialtext. What's interesting about both customer is that they didn't set out to replace their intranets. Originally, they were looking for knowledge management systems,...
Predicting Enterprise 2.0 Adoption
about 1 year ago | Michael Idinopulos: Transparent Office
The National Computing Centre in the U.K. has posted an interesting article by Martin White on Achieving effective Enterprise 2.0 adoption. The center of the article is a list, developed by INSEAD's Morton Hansen, of 10 statements to diagnose an...
DMS and Collaboration Suite: Friends not Foes
about 1 year ago | Michael Idinopulos: Transparent Office
What's the relationship between a document management system (DMS) and an enterprise collaboration suite like Socialtext? The other week, I was meeting with a project team at a large retail bank who is bringing Socialtext into their organization. It was...
Business Week and Professional Immortality
over 2 years ago | Michael Idinopulos: Transparent Office
Business Week just published a must-read article called "The Knowledge Handoff: How corporations are scrambling to tap the expertise of baby boomers before they retire." I'm really glad to see this story being picked up. Many of the companies I...
Foundation 2.0: Are Networks the Future of Philanthropy?
over 2 years ago | Michael Idinopulos: Transparent Office
A recent conversation with Brook Manville reminded me of a question that has been puzzling me for a while: Why don't philanthropic foundations think more about networks?
The traditional philanthropic model revolves around money. Foundations have it, and nonprofits need it. So the foundations give it to the nonprofits in the form of a grant. There's a lot more to it, of course, but that's the basic idea.
Money is important, but it's not everything. When I talk to friends and colleagues in the nonprofit sector, what I hear again and again is a desire for knowledge. A charter school in Oakland wants to know whether a particular after-school program is a good use of their limited funding. A clinic in Tanzania wants to know how to increase compliance with a malaria treatment regimen. A music school in Philadelphia wants to know whether it should invest in commercial software to manage its box office.
There are a lot of reasons why nonprofit executives are hungry for knowledge. They work on particularly stubborn problems. The sector is highly fragmented and specialized. The absence of a strong market mechanism and regulating institutions allow bad management practices to endure. But in the end, nonprofit executives are doing what executives in every industry do: trying to learn from the experiences of others to improve their own performance.
If there is one thing that we've learned from the Web 2.0 phenomenon, it's that interpersonal networks are extremely effective in addressing these kinds of knowledge needs. Nonprofit practitioners benefit enormously when they connect with other nonprofit practitioners doing the same type of work. If I'm trying to increase compliance with a particular drug regimen in Tanzania, it is incredibly useful for me to connect with other practitioners who have done (or at least tried to do) the same thing in other parts of Tanzania, sub-Saharan Africa, or the South Side of Chicago. I can learn from their successes and their mistakes, and dramatically accelerate my own learning.
This knowledge transfer is already happening, but not effectively. Face-to-face conferences are expensive and often logistically impossible. In the absence of good public sources of knowledge, personal networks are even more important than in the for-profit sector. But like all personal networks, they don't scale efficiently.
It's not hard to imagine a better way. I'm envisioning an online knowledge networking tool for nonprofits. Nonprofit executives could go there to join discussions, share and access documents, describe case studies, find experts, create affinity groups, etc. Think of it as a standing online industry conference for nonprofit executives. And you don't even have to get on a plane.
Somebody needs to host this party, and philanthropic foundations are the natural hosts. In the near-term, each foundation would create a site exclusive to its funded organizations. Being supported by a particular foundation would not simply be a matter of receiving funding. It would also include an invitation (and a corresponding obligation) to become an active participant in a network of practitioners. The more wisely a foundation invests, the more powerful its proprietary network would become. I could even imagine a time when grant renewal decisions were determined by the quality of a fundee's participation in the network, and when inclusion in a foundation's proprietary network became more important to nonprofits than the accompanying financial support.
Bill and Melinda, are you listening?
West by Southwest
over 2 years ago | Michael Idinopulos: Transparent Office
Today I flew Southwest for the first time in a while. (I was headed from my home in Philly to Pittsburgh for a customer meeting.) Along the way, I got an interesting and unexpected lesson in the value of self-organization.
Usually, I fly on United (San Francisco is a hub) or USAir (Philly is a hub). Both of those airlines are as traditional as you get, and seating is always a problem. Because I travel on business, I usually book my tickets later than vacation travelers. That means that seat availability is poor, and invariably I get stuck in the back of the plane. I hate sitting in the back of the plane. It's not the back of the plane per se that I hate, but the hassle of getting in and out. I'm a big guy, I usually carry my baggage on the plane, and I'm often rushing to make a business meeting. So I don't like the discomfort of moving down the aisle, and I resent the time that I lose waiting for all those people to get off the plane ahead of me.
Southwest seating works differently. There are no pre-set seat assignments. You can sit wherever is available. You do, however, get a boarding priority assignment based (I assume) on when you bought your ticket and how much you paid for it.
When I got to the airport this morning, I discovered that my boarding priority assignment was a high number. I would be one of the last to board the plane. So I assumed that I would, once again, sit in the back of the plane. Probably in the middle seat.
So imagine my surprise when there were aisle seats available in Row 3 on the outbound flight. On the return, I got an aisle seat in the first row bulkhead. And it's not as though the flight was empty. Roughly 60-70% of the seats were occupied. It just turns out that the seats I like--the ones right up near the front of the plane--aren't nearly as popular as I had always assumed. My co-passengers walked right by them in order to sit in the middle of the plane and towards the back.
Why did the other passengers choose to sit where they sat? Bathroom proximity? More leisurely deplaning? I have no idea. You'd have to ask them. But clearly their preferences are different from mine. Like Jack Sprat and his wife, we complemented each other's preferences nicely. More importantly, by self-organizing we seem to have done a better job optimizing for everyone's happiness than we do it the old-fashioned way: by having some self-appointed ticketing agent decide where we ought to sit.
Why don't the other airlines do it this way? And what can Southwest teach us about self-organizing groups?
Ways to Commit Career Suicide
over 2 years ago | Michael Idinopulos: Transparent Office
One of the questions I get most frequently is: "If anyone can edit a wiki, how do you protect the organization from misinformation or, worse yet, from vandalism." So I was really happy to see the following paragraph in today's New York Times article on Diplopedia, the State Department wiki for the diplomacy community:
What if someone creates disinformation or vandalism? Mr. Johnson was asked in Egypt — a not-infrequent question when the topic of wikis comes up. He pointed out that unlike Wikipedia, Diplopedia does not allow anonymous contributors, so bad actors could be tracked down. He then observed, “There are plenty of ways to commit career suicide; wikis are just the newest one.”
Give that man a cigar! (That man is Eric M. Johnson from the State Department's eDiplomacy group.) Vandalism and misinformation may be legitimate concerns on public sites like Wikipedia, especially after high-profile missteps like the infamous Siegenthaler incident. Inside the firewall, however, it's a complete non-issue.
The difference is that inside the firewall, every comment, edit, blog post, and personal profile are automatically attributed by to the author by name--by real name, the name on your door plate, your email, your desk stationary, and your pay stub.
We all have many opportunities every day to flame each other, vandalize each other's work, and spread faulty or under-scrutinized information around the workplace. I could fire off a few choice emails or leave some nasty voicemails right now that would really upset some folks. Why don't I do it? Human decency, professional courtesy and, yes, a desire not to get fired, all have something to do with it. But it's not because I can't.
Until just a few years ago, most workers did not have access to tools which would allow them to mass-publish content to their peers. We now have that access in the form of blogs, wikis, discussion boards, personal profiles, and other collaborative tools. That's a big change. But it doesn't mean that basic standards and behavioral norms will suddenly fly out the window. I'm happy to see the State Department call that out for the myth that it is.
(By the way, there's lots of other good stuff in the article. It's great reading, as is Ross Mayfield's commentary on it.)